Salesforce Digital Experience Cloud -- one

trailhead: https://trailhead.salesforce.com/en/content/learn/trails/communities

https://trailhead.salesforce.com/en/content/learn/trails/customize-your-community

video: who see what:http://salesforce.vidyard.com/watch/bLE3QNRSej2iasw9vvc6Tk

http://salesforce.vidyard.com/watch/kXk6BaNlWJP27UyFO8vNUg


General information: 

In 2021, Community Cloud changed its name to Experience Cloud.

There are 5 licenses:

    Name                                        Use Cases

    External Apps :                         B2C

    Customer Community:              B2C with lots of users(pay a bill, report a missing credit card)

    Customer Community Plus:       B2c B2B(access to reports and dashboards)

    Partner Community:                    B2B, access to Salesforce objects such as leads,  opportunities

    Channel Accounts:                     Same as Partner Community 


Every site user has to be associated with an account. 2 types of accounts: persona accounts and business accounts.  person account represents combines the account + contact fields into a single record. person account only works with customer community and customer community plus licenses. one person account equals one site user. a business account can have many site users associated with it.


steps for creating site user: 

1. Account -> enable as partner

2. create associated contact, then -> enable partner user 

3. convert the contact into a site user




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